Chartwell Dental Care Complaints Procedure
We like to think that we provide a fantastic service to our patients, but should you wish to make a complaint, please follow these guidelines.
The person who deals with complaints is the Practice Manager. If the Practice Manager is not available, a member of staff will take brief details of the complaint and pass them on to him.
If you wish, you may make your complaint in writing. In all cases, your complaint will be acknowledged within two days and a written explanation made available within 10 days, or reasons given for any delay and a likely period within which the investigation will be completed. During the investigation of your complaint, the Practice Manager may request an interview with yourself.
You can also email a complaint to the following address: email@example.com
At this stage, if you feel that you cannot deal with the Practice directly, you may contact the Local Health Council for advice. We do hope however, that we will be able to deal effectively with any problems here at the Practice.
We take complaints very seriously and do our upmost to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We try to learn from our mistakes and we respond to patient’s concerns in a caring and sensitive way.
Proper and comprehensive reports are kept of any complaint received.
If you are unsatisfied with the result of our procedure, please contact the Practice raising your concerns, or you may wish to contact any of the following :
Greater Glasgow Local Health Council
44 Florence Street
Glasgow G5 Tel 429 7545
Winchester SO23 7RG – for Denplan patients only.
Gartnavel Royal Hospital
1055 Great Western Road
Glasgow G12 OXH – for NHS patients only
Review Date: October 2013