The team here at Chartwell are pleased to inform you that we are now able to provide a limited return to routine appointments for our patients. We are still working under the restrictions outlined by the Scottish Government for Phase 3 and hope that in the near future, we will be able to offer a return to full appointment provision once when we enter Phase 4.
- Over the period of lockdown, Chartwell has continued to provide advice and remote care to all patients every day, including weekends, and providing onward referral to Urgent Dental Care Centres for any emergency treatment required whilst the practice was closed. In addition, during the early phases of lockdown, Chartwell has delivered emergency temporary filling material to many patients who had a non-urgent broken tooth.
- During lockdown we introduced the ‘Patient Portal’ to allow patients to fill in any documentation online in the comfort of their own home, thus helping with social distancing and reducing the paperwork requirements in the surgery. Please read through our ‘Guide to your appointment‘
- When restrictions were eased and we were allowed to have face to face contact with patients, all patients who had contacted us during lockdown have been offered appointments for assessment for definitive treatment when we are allowed to return to routine dentistry.
We are busy now working through the backlog of appointments that were cancelled during lockdown and are acutely aware that there are several patients who are overdue their routine care appointments. Though not ideal, due to the restrictions that the Scottish Government that still enforcing on general dentistry, we have adopted changes into the practice to ensure that your safety and care is our ultimate priority. We appreciate your ongoing understanding and cooperation during this time as we continue to implement requirements for social distancing and extra hygiene measures, and lengthened appointment times.
The loyalty that our Denplan patients have shown us over lockdown is hugely appreciated and we have tried to show this through priority access to appointments as they become available for both Dentist and Hygienist. It is our intention currently to ensure that all Denplan patients receive all routine dental and hygiene appointments as per their personal care plan, our reception team will be in contact to arrange an appointment in due course, so there is nothing more for you to do at this stage.
Finally, if you have a dental emergency, please contact our reception on 0141 942 6523 and we will arrange a suitable appointment.
The team at Chartwell wish to thank you for your support and patience during this extraordinary time and look forward to welcoming you back in the near future.
With very best wishes,
Chartwell Dental Care