Coronavirus/Covid -19 update

Update 19/06/2020

The team at Chartwell Dental Care wish to keep you updated on the current situation regarding the COVID-19 pandemic and how this has now changed.

Further to the Scottish Government announcement on 18 June, we are now entering Phase 2 of the Coronavirus Framework and, as such, are allowed to reopen the practice on Monday 22 June to carry out a limited range of emergency treatments only for our patients.

We wish to advise that appointments are only bookable by phone, so if you require advice or an emergency appointment, we as ask you to call the practice where you will be triaged in accordance with national guidelines and, if you require emergency treatment you will be offered an appropriate appointment at the practice or referred to a central dental service for that treatment.

Any patient who has already contacted us during our enforced closure will be contacted by our reception team and offered an appointment if they were deemed to require assessment/ treatment – we will need to prioritise those appointments, so please bear with us as we are only allowed to see a maximum of 10 patients a day.

Currently we are not allowed to carry out any routine procedures, examinations or hygienist appointments but hope that these will become available soon.

We will be operating under strict guidelines and wish to reassure all patients that Chartwell Dental Care have taken all the necessary precautions for reopening.

Please read through our ‘Guide to your appointment

We will strive to continue to update patients as and when new information becomes available and would advise that you check email, the practice website or Facebook, regularly.

We understand the difficulties that this may cause but appreciate your understanding and cooperation during this transition phase. We would like to take this opportunity to wish you all good health, and if there is anything further we can do, then please contact the reception team.